Yes! For orders shipped outside Canada, we must include information outside the package about the content for customs; however, we use discreet wording such as "personal health and wellness products".

Your order may also be subject to duties and taxes and you may be required to pay these fees upon or prior to receiving your order. urBasics is not responsible for any duties and taxes that are levied.

In-person fittings are by appointment only and take place at a shared studio space located at 163 Sterling Rd in Toronto.

You can get fitted for chest binders, boxers, gaffs, and bras so you can find the perfect fit with the help and support of our team! You can also browse our collection of packers and STPs.

Fittings are 45 min in length, you can book yours here.

Since fittings take place in a shared space, we don’t have all our gear on site. If the gear you’re trying on is available, you can buy it on the spot! Otherwise, we’ll place the order for you.

You can get fitted for chest binders, boxers, gaffs, and bras. We also have a selection of our most popular packers for you to try on. Purchases can be made during your appointment.

Yes! Your privacy is our top priority. We ship in simple, discreet boxes and mail bags, and our return sticker reads "uB: 264 Queens Quay West, Suite #340 Toronto, ON M5J 1B5". Our store name and logo do not appear on the outside of the packaging.

ALL SALES ARE FINAL.

Due to the health and safety reasons, we do not accept returns on our products. If your products arrive damaged or defective, or there is an error with your order or a problem with delivery, please notify us immediately so that we can correct the problem. 

Please make sure to thoroughly read the product descriptions and consult the size guide before placing an order. If you have any further questions, please contact us at info@urbasics.ca.

We collect information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this to show you ads on other websites that are more relevant to your interests.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing," or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below:

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

To opt out of the “sale” or “sharing” of your personal information collected using cookies and other device-based identifiers as described above, you must be browsing from an applicable US state. Learn more at www.globalprivacycontrol.org.