Shipping & Returns

Free Standard Shipping on orders over $150 CAD within Canada and USA

We ship in simple, discreet boxes and mail bags, and our return sticker reads "UB: 174 Spadina Ave. Unit 201 Toronto, ON M5T 2C2". Our store name and logo do not appear on the outside of the packaging.

For orders shipped outside Canada and the US, keep in mind that we must include information on the outside of the package about the contents for customs and sometimes discreet wording might not be possible.

Your order may also be subject to duties and taxes and you may be required to pay these fees upon or prior to receiving your order. urBasics is not responsible for any duties and taxes that are levied.

We ship within Canada via Canada Post and to the USA via USPS.



Due to the health and safety reasons, we do not accept returns on our products. If your products arrives damaged or defective, or there is an error with your order or a problem with delivery, please notify us immediately so that we can correct the problem. 

Please make sure to thoroughly read the product descriptions and consult the size guide before placing an order. If you have any further questions, please contact us.