Shipping & Returns
Free Standard Shipping on orders over $75 CAD / $60 USD within Canada and USA
We ship in simple, discreet boxes and mail bags, and our return sticker reads "uB: 264 Queens Quay West, Suite #340 Toronto, ON M5J 1B5". Our store name and logo do not appear on the outside of the packaging.
For orders shipped outside Canada, we must include information on the outside of the package about the content for customs, but we use discreet wording such as "personal health and wellness products".
Your order may also be subject to duties and taxes and you may be required to pay these fees upon or prior to receiving your order. urBasics is not responsible for any duties and taxes that are levied.
We ship within Canada via Canada Post and to the USA via USPS.
ALL SALES ARE FINAL
Due to the health and safety reasons, we do not accept returns on our products. If your products arrives damaged or defective, or there is an error with your order or a problem with delivery, please notify us immediately so that we can correct the problem.
Please make sure to thoroughly read the product descriptions and consult the size guide before placing an order. If you have any further questions, please contact us.